Delivering high-quality homes and customer care, as confirmed by our homebuyers
From our 1-bed apartments through to our 5-bed houses, all of the homes at Bellway London are built with exceptional quality and care, with the customer at the forefront of our mind before, during and after construction.
This commitment is reflected in our accomplishments – for the eighth year in a row, we have attained 5 star builder status in the national Home Builders Federation (HBF) awards.
Our consistent 5 star status is a major source of pride, because it is our homebuyers who have independently recognised our quality – over 90% of surveyed customers would recommend us to a friend.
I was very impressed with the apartment, which was well built and equally well finished, and offered a high specification.””
Annually, the Home Builders Federation (HBF) releases its National New Homes Customer Satisfaction Survey, allowing our new homebuyers to rate us on the quality of our build and design, as well as our sales and customer care.
To be awarded 5 stars by the HBF – a sought-after status for housebuilders in England and Wales – companies must meet a certain standard of customer satisfaction in the survey.
Specifically, 5 star status is achieved if a homebuilder scores at least 90%. Getting 5 star status signifies that, for the eighth year running, over 90% of our customers who completed the survey would recommend us to a friend.
